FAQ | PRO Compression

Frequently Asked Questions

If you're new to PRO Compression or looking for more information on products, ordering or shipping, the information on this page will help answer your questions. If you have trouble finding an answer to your question, we're ready to help you at support@procompression.com.

Choosing The Right Pair

• Socks or sleeves? Which one is best for me?
  First, determine how you'll use your compression garment - for work, exercise, recovery, travel, medical purposes, etc. From there you'll be able to pick the style most suitable for your use.
  Our Marathon knee-high socks are the most versatile option because they can be used for everything mentioned above and more.
  Calf Sleeves are best during high intensity exercise.
  For daily drivers, our Lifestyle Crew and ankle socks are great options.

• How do I find my size?
  For all over-the-calf (knee-high) socks and calf sleeves, your size is based primarily on your calf measurement around its widest point. Use shoe size as your secondary reference point.
  If you're between sizes, we recommend sizing up unless you want a tighter fit, in which case, size down.
  For crew length and ankle socks, your size is based on your shoe size only.
  CLICK TO VIEW ALL SIZE CHARTS

• How will compression socks help me?
  Compression socks increase blood circulation which helps to rebuild broken down soft tissue. There are many benefits to wearing compression socks, including:

  • Reducing swelling, muscle aches and soreness in the legs and feet
  • Helps you feel more energized
  • Reduces your overall recovery time after exercise or being up on your feet for extended periods of time

Compression socks can help you perform better, whether you're out training or at work, and can help improve your recovery at the end of the day. This article gives a great in-depth explanation of all the benefits of wearing compression socks.

• How do I know what compression level to order?
  We always recommend that you speak with your doctor before trying compression socks. They may recommend a specific compression level for you.
  Many new compression wearers start with our best-selling Marathon knee-high compression sock. This sock offers moderate compression with a level of 20-30 mmHg.
  We carry one style with a higher compression rating than the Marathon as well as options that offer less compression.

  • Marathon Recovery: 25-35 mmHg
  • PC Dress: 10-25 mmHg

• How do I put my socks on?
  Compression socks are designed to fit tighter than your average sock. They can be challenging to get on, but we have a video on how to best care for your PRO Compression socks and sleeves.
  IMPORTANT: Pulling on your socks too forcefully can damage the socks. Please follow the instructions.

• Do you carry wide-calf options?
  Yes! We offer a wide-calf size option for some of our Marathon knee-high socks and calf sleeves.
  Browse Wide-Calf

Product Information

• How do compression socks work?
  Graduated compression socks exert the greatest degree of compression at the ankle and the level of compression gradually decreases up the socks. This forces the blood to move upwards, back to the heart.

• How do I care for my compression socks?
  We recommend washing your compression socks and sleeves in cold water and leaving them out to air dry.
  We advise against using warm/hot water or a dryer as these may result in shrinkage. Avoid fabric softeners and bleach detergents to maintain the quality and longevity of your compression socks and sleeves.

• Where are your socks made?
  All of our socks and sleeves are designed in California. While a majority of our socks are made in the USA, some are made by partners overseas.
  Individual product pages will show where that specific item was made.

• What materials are your socks and sleeves made from?
  A majority of our compression socks and sleeves are made from proprietary blends of nylon, polyester and spandex.

• Do your socks/sleeves contain latex?
  None of our products contain latex, BPA, or PFAS (forever chemicals).

• Why are there differences between different pairs of socks in my order?
  Variations from sock to sock are normal and are due to a number of factors. Read on for an explanation, but rest assured this is normal and does not in any way compromise the integrity or performance of your socks.
  Socks that are the same size may appear to be different in length when compared side by side. This is due to differences in thread patterns, color of thread used, or thread direction. What is important is that when worn, the socks will fit as intended.
  Another difference is that some socks may feel tighter than others. This again is due to the same thread variations listed above. Socks are tested and certified to be within stated compression ranges.
  In both instances, after washing and wearing several times, our socks generally start to settle into their final shape, fit and feel.
  Some of our newer styles have their designs printed rather than sewn in which results in a different texture and fit when initially handled and worn. Again, washing and wearing will help break them in and they will begin to feel like all of our other socks. NOTE: Socks made via this innovative new printing method have it stated in their respective product descriptions.

• Do any of your socks contain cotton?
  Yes! You can browse socks that contain cotton here.

Shipping & Returns

• How long does shipping take?
  Our team works hard to ship your order as quickly as possible. The shipping option you select at checkout will determine how soon your order will be delivered.
  CLICK FOR LATEST SHIPPING INFO
  Note: Once an order leaves our facility with a courier, we have no control over the route the package takes or delays. Our customer service team is provided with the same tracking information as you and they will not be able to provide any additional information.

• How do I track my order?
  A tracking number will be emailed to you as soon as your order is processed to ship. It may take 1-2 days for tracking information to be updated by the carrier.

• How do I return / exchange my order?
  We make returns and exchanges easy for you. All answers concerning exchanges, returns and refunds can be found here on our Return and Exchanges page.

• How long will it take to receive my refund?
  Please allow up to 4 weeks for your refund to be processed, once the package is delivered to our facility.

• Why am I being charged COD/Duties/Taxes?
  Some international deliveries will require duties/taxes/COD fees upon delivery. It is the recipient's responsibility to cover any such fees to collect their package. PRO Compression does not charge these fees ahead of time during checkout. Delivery costs and times do vary by location.

• Where do orders ship from?
  All orders ship from our headquarters in Carlsbad, California.

• Do you ship internationally?
  Yes! We ship to most countries using either FedEx or DHL. For more detailed shipping information, please click here.

Orders & Payment

• A mistake was made on my order. How do I get it fixed?
  Please email us at support@procompression.com with your order number and written explanation of the issue.

• I ordered the wrong size. Now what?
  If your order has not shipped, email us at support@procompression.com with your full name, order number and a request to change the size.
  If your order has already shipped, you can find instructions on how to exchange your items here.

• Can I order custom socks?
  Yes, we can make custom socks for your company, charity, or team.
  Please visit the Custom Sock Page for all the information.

• What forms of payment do you accept?
  We accept all major credit cards, PayPal, Apple Pay, Google Pay and Amazon Pay.
  We also accept Shop Pay, which offers the ability to pay in four installments.

• How does the pay in installments option work?
  When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR, no hidden or late fees, and checking eligibility has no impact to credit.*

• What if I return a purchase made through installments with Shop Pay?
  If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

• Do you collect sales tax?
  Yes, we collect and remit sales tax in states we are required to. Please consult your state and local tax authorities for more information.

• Do you accept FSA/HSA or insurance coverage for payment?
  We do not. However, our team can provide you with a detailed invoice for your order that may be submitted to your provider for reimbursement. Please email support@procompression.com to request this.